Radiologic Orders Clerk/Scheduler - Full Time

General Summary

Under regular supervision of Director of Radiology, performs a variety of secretarial, clerical and tech assistant duties. These tasks range from answering the phones, maintaining Radiology order with correct information, maintaining the Radiologist/Radiology schedule, and various other professional duties in the radiology department. Clerk must have a positive attitude in accordance with excellent customer service.

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

Principle Duties And Responsibilities

• Shows and proves competency on department exams in all modalities and PACS system.
• Shows and proves competency on computer.
• Follows-thru on requests from supervisor and physician offices.
• Keeps work area clean and organized.
• Actively seeks to help others whenever possible and is willing to take on extra duties.
• Strictly follows B.S.I. and other infection control guidelines.
• Willing to work odd hours during emergencies and vacations.
• Keeps paperwork current and correct.
• Obtain orders from Patient Access.
• Review orders for accuracy, which includes proper name, date of birth, Physician’s signature, exam name, proper and payable diagnosis and CPT codes and exam description, correct side (Left, Right, or Bilateral), appropriate number of views for exam, and review PACS for previous exams.
• Willing to contact Physician’s office to obtain corrected orders, or to clarify any orders that do not seem accurate.
• Return all correct orders to Patient Access.
• Document in Evident any specific notes for Radiology staff.
• Ensure all Radiology exams are scheduled appropriately with the correct time blocked.
• Monitor the Radiologist’s procedure schedule, and give guidance to scheduling as to when to schedule specific exams/procedures.
• Review lab work results for patients that you know will be receiving contrast.
• Call patients to ensure they are properly prepped for their upcoming exams. Examples, NPO, discontinued blood thinners or other specific medications, and arriving at an appropriate time, among other prepping instruction for patients.
• Fill out paperwork for pre-procedure calls to patients and post procedure calls to patients. Give necessary paperwork to appropriate staff that will be caring for the patient.
• Makes self-available to the technologists.
• Must be able to handle dissatisfied customers with care and compassion.
• Maintain patient privacy and dignity during phone calls. Understand HIPAA and the relationship of trust with the patient.