What are the responsibilities and job description for the Field Technical Service position at Gibson Abrasive Equipment, LLC?
Job Description
Our company is looking for a self-motivated Field Service Technician. The job will entail Extensive travel conducting equipment start-ups, installations, and service on Gibson shot blasting equipment. The goal is to deliver the desired customer service experience and drive service success that improves customer satisfaction, maximizes customer retention and increases profitability for our company.
Responsibilities:
- Providing service and customer support during field visits and dispatches by studying system requirements, investigating complaints, diagnosing errors or technical problems, determining proper solutions, conducting tests and resolving problems.
- Responding to customer tech service telephone calls and emails in a timely fashion
- Installation of new equipment and start-up on-site
- Maintains customer confidence by keeping service information confidential.
- Setting daily work schedules
- Scheduling travel arrangements
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Documents service and installation actions by completing forms, reports, logs, and records.
- Downtime would include working in our Assembly Department assembling new machinery as needed
- Build positive relationships with customers
Qualifications and Skills:
- High School diploma/GED required
- 2 years of experience in service
- Required experience oh machinery mechanics and electronics
- Ability to troubleshoot, test and repair
- Ability to work flexible shifts adapt to changing work schedules
- Able to work with minimal supervision