What are the responsibilities and job description for the Hospital Manager position at Gibraltar Veterinary Hospital?
Overview
GIBRALTAR VETERINARY HOSPITAL has an opportunity for a
HOSPITAL MANAGER (PRACTICE MANAGER) to join our team!
What We Are Looking For:
We're seeking an entrepreneurial and proactive leader with a passion for both animal care and client service to take on the role of Practice Manager. This is a unique opportunity to play a key role in building a brand-new practice from the ground up—from shaping clinic operations to assembling a high-performing team.
Ideal candidates will have:✔ Veterinary experience (highly preferred)✔ CVPM certification (a plus)✔ Strong management experience with a proven track record of growth within a practice
What We Offer:
🐾 A dynamic and supportive team environment where collaboration and compassion are valued.
🐾 Opportunities for growth and advancement within our rapidly expanding practice.
🐾 Get the work-life balance you deserve with a great schedule
🐾 Competitive compensation and benefits package, including paid time off inclusive of vacation and sick leave, medical, dental, and vision coverage.
🐾 401K plan with company match
Job Summary: The Hospital Manager is responsible for all aspects of operations and people management within our fast-paced, multi-doctor veterinary clinic. The main responsibilities of the Hospital Manager center around business/P&L management; HR functions, including hiring/staffing, training, performance management; and instituting/maintaining compliance with policies and procedures that ensure safe and efficient practices within the clinic environment.
Responsibilities
ROLE-SPECIFIC ACTIVITIES
KEY RESPONSIBILITIES
- Creating and maintaining a healthy and engaged hospital culture
- Successful management of all aspects of people development from training and onboarding to continued career development of our valued teammates
- Supporting the needs of the Doctors through coaching and execution of appropriate teammate scheduling, maintaining an appropriate client schedule, and coaching the team on opportunities that will improve their skills and efficiency
- Hiring and appropriate staffing of the hospital
- Partnering with clients, ensuring a positive experience for them and their pets
- Proactively addressing client concerns as they arise
- Representing the hospital in the community through participation in local events as needed
- Meeting and exceeding agreed upon business goals and objectives
- Effective P&L management including appropriate management of Cost of Goods and labor
ROLE COMPETENCIES
WAG VALUES
- Leads with respect, integrity, and accountability.
- Treats others with empathy and respect.
- Exemplifies and leads the team to align with WAG values.
- Collaborates with the team to focus on solutions.
- Finds a way to say yes.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE
- Previous P&L management experience which includes demonstrated success driving results and managing labor costs
- Experience with recruiting, interviewing, and selecting high-quality teammates
- Excellent communication skills with demonstrated success tailoring messages to various audiences
- Conflict management skills
- Experience leading a diverse workforce and establishing a positive, "can do" team environment
- Experience leading in a customer-focused veterinary practice, hospital, or retail environment
- We put people first and never compromise on our values.
- Apply today for immediate consideration!
Mission Pet Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.