Manager of Quality

The Opportunity 

The Quality Manager is responsible for the overall quality performance of the manufacturing facility, ensuring that all products meet customer, regulatory, and company standards. This role plays a critical leadership function in embedding a strong quality culture throughout the organization by fostering cross-functional collaboration, accountability, and continuous improvement. The Quality Manager leads and develops a team of hourly quality technicians across two shifts and ensures adherence to ISO certification standards and processes. The ideal incumbent is both a strategic leader and a hands-on problem solver, capable of driving sustainable quality improvements and maintaining rigorous compliance with industry and customer requirements.

What you'll do 

Reporting to the Vice President of Operations, this role will:

• Own and lead the plant's quality strategy, systems, and performance in alignment with company goals and customer expectations.
• Oversee all aspects of the plant’s ISO certification, including audit preparation, documentation, nonconformance resolution, and recertification processes.
• Develop and sustain a culture of quality awareness and accountability at all levels of the organization.
• Provide leadership and direction to the quality team across two shifts, ensuring adequate coverage and consistency of inspection processes.
• Collaborate with Production, Engineering, Customer Service, and other departments to proactively identify and address quality issues, root causes, and process improvements.
• Ensure that all incoming raw materials, in-process components, and finished products meet applicable specifications and standards.
• Maintain and continuously improve quality documentation, including inspection records, standard operating procedures (SOPs), corrective/preventive action reports (CAPAs), and training logs.
• Lead customer complaint investigations, nonconformance reviews, and corrective action processes.
• Serve as the primary point of contact for external audits and customer quality concerns.
• Analyze quality data and trends, generate reports, and communicate key findings to stakeholders with recommended actions.
• Promote employee engagement, training, and development within the quality function.

Who we're looking for

All your life, you've been a thinker - a practical innovator with rolled-up sleeves, a strong sense of purpose and healthy dose of optimist in you. A maker who gets things done. If you dream of making an impact in a manufacturing environment, this position is right for you!

Within our division of companies, we're solving big problems and pushing the boundaries of what's possible, changing lives with smarter products and services that will shape a better future for people and the planet. So we're looking for more than great talent, we're looking for good people with a unique point of view - creators ready to tackle our most important challenges.

A successful candidate will have the following experience and qualifications:

• Bachelor’s degree in Quality, Engineering, Manufacturing, or related field required.
• Minimum of 5 years of quality assurance or quality control experience in a manufacturing environment.
• At least 2 years of leadership or supervisory experience, preferably across multiple shifts or teams.
• Demonstrated experience with ISO 9001 (or related standards) and audit compliance required.
• Strong working knowledge of quality systems, statistical process control (SPC), root cause analysis (RCA), and corrective/preventive action processes (CAPA).
• Familiarity with tools such as FMEA, control plans, PPAP, and Six Sigma principles (certification a plus).
• Exceptional communication and collaboration skills across all levels and functions.
• Data-driven decision maker with strong analytical and organizational skills.
• Ability to train, coach, and influence others in building a quality-first culture.

If you thrive in a collaborative and inclusive culture, working side by side with talented teammates or hand in hand with customers and communities to solve real-world technology problems, we want to hear from you.

Florence Mailboxes offers

Health & Welfare

• Medical, dental, and vision insurance plans for employees and dependents
• Health care & dependent flexible spending plans
• Free Life and AD&D coverage with supplemental coverage options
• Employee assistance programs focused on mental, physical and financial health

Financial Wellbeing

• Competitive compensation
• Bonus opportunities
• Generous 401(k) plan

Time Off

• Paid time off, including vacation, volunteer time off, sick leave, and paid holidays.

Community & Personal Development

• • Donation matching and time off to volunteer
  • Educational reimbursement

 

EEOC

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for
employment equal consideration regardless of race, color, sex, religion, national origin, arrest
record, ancestry, age, physical or mental disability, sexual orientation, transgender status,
genetic information, marital status, citizenship status, veteran status, pregnancy, or any other
status protected by federal, state or local law. Upon request and consistent with applicable
laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who
need an accommodation to fully participate in the application process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.