Customer Service & Inside Sales Support Rep

Essential Duties and Responsibilities:

• Deliver exceptional customer service through in-person, phone, email, and text communication channels.
• Assist walk-in customers with product inquiries, estimates, order placement, and general account support.
• Manage inbound and outbound customer calls regarding orders, estimates, product questions, and follow-up communication.
• Prepare and process estimates, sales orders, and invoices accurately and efficiently.
• Collaborate directly with homeowners, roofing professionals, and contractors to coordinate project requirements and sales support.
• Utilize QuickBooks for estimating, order processing, invoicing, and maintaining customer records.
• Maintain effective communication and strong organizational practices within a team-oriented environment.
• Participate in training and demonstrate a willingness to learn company products, systems, and operational processes.
• Maintain a full-time, in-office schedule Monday through Friday from 7:00 AM to 4:00 PM.
• Other job duties and responsibilities as assigned.

Education and/or Experience:

• Minimum of 2–3 years of customer service, sales support, administrative, or inside sales experience preferred.
• Previous experience in the construction, roofing, building materials, or related industry is highly preferred.
• Proficiency using QuickBooks or similar ERP/accounting software preferred.
• Strong phone communication, customer relationship management, and problem-solving skills.
• Experience working in a fast-paced office environment with the ability to manage multiple priorities effectively.
• Demonstrated ability to communicate professionally with homeowners, contractors, vendors, and internal teams.
• Strong organizational skills with high attention to detail and accuracy.

Core Competencies:

• Ability to foster trusting relationships, teamwork, and cross collaboration.
• Effective verbal and written communication skills.
• Excellent analytical and critical thinking skills.
• Demonstrates personal accountability for results.

Organizational Competencies: Continuous Improvement, Continuous Learning, Agility, Active Listening and Understanding, Inclusive Decision Making, Customer Focus, Growth Mindset, Steadfast Ethics, and Integrity, Creative Problem Solving, Broad Perspective

Technical Skills:

• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.

Physical Requirements: Office and manufacturing environment. Prolonged periods sitting at a desk and working on a computer or standing and walking on the manufacturing floor.

Work Conditions: While performing the duties of this job, the employee is regularly exposed to manufacturing equipment and machinery, forklifts, and pallets. The noise level in the work environment is usually moderate to loud. The employee is occasionally exposed to extreme hot and cold weather conditions. Personal protective equipment is required in all areas of the production plant. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Disclaimer

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.