What are the responsibilities and job description for the Service Advisor/Writer position at Gibbs Truck Centers - Santa Maria?
Join a Legacy of Excellence!
For over five decades, Gibbs Truck Centers has been a trusted leader in the medium, severe service, and heavy-duty commercial truck industry. With five locations across Central California, we proudly represent International, Isuzu, Cummins, and Idealease. Our commitment to excellence has earned us some of the industry’s top honors including 26 consecutive years of Circle of Excellence Awards, 3 years of Platinum Prestige Standards, and the 2022 Presidential Dealer Award. We couldn’t achieve these milestones without our incredible team.
Position Summary
We are seeking an experienced Service Advisor/Writer who thrives in a fast-paced, customer-focused environment. The ideal candidate will deliver exceptional service by accurately identifying customer needs, coordinating repairs, and ensuring a smooth, transparent repair process from start to finish. This role requires strong communication, organization, and multitasking skills, along with a passion for customer satisfaction and teamwork.
Responsibilities
- Listen to customer concerns and accurately document repair needs
- Prepare and process repair orders
- Communicate clearly with technicians and customers
- Provide repair estimates and obtain authorization for additional work as needed
- Recommend additional services and maintenance opportunities
- Maintain organized, accurate, and timely documentation
- Follow up proactively to ensure customer satisfaction
Requirements
- Excellent verbal and written communication skills
- Strong organizational and multitasking ability
- Professional, customer-first demeanor
- Computer literacy and strong typing skills
- Attention to detail with neat, accurate paperwork
- Proven follow-up and problem-solving skills
- Team-oriented with a positive, proactive attitude
- Basic diesel and/or automotive knowledge preferred
- High energy, motivated, and dependable work ethic
Qualifications
- High School Diploma or GED required
- 1–2 years of service advisor or management experience in truck or automotive industry
- Knowledge of ADP/CDK preferred
- Professional appearance and strong work ethic
- Excellent phone and computer skills
- Ambitious, goal-driven, and adaptable to a dynamic environment
- Bilingual (English/Spanish) a plus
- Team player committed to long-term success
Compensation & Benefits
- Industry-leading base salary performance incentives
- Health insurance
- Vacation pay
- 401(k) with 2.5% company match
- Supportive, family-oriented culture and career growth opportunities
Work with terrific people in a winning environment — come be a part of the Gibbs Truck Centers success story!
Apply today and help us continue setting the standard for excellence in commercial truck sales and service.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.