Private Dining Lead - Eataly Flatiron

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge
  
  

Job Description

The Private Dining Lead essential support in the coordination and execution of private events, catering, and banquets across the Eataly NYC locations. Working closely with the Private Dining Manager, this role ensures clear communication with guests, accurate planning, and smooth on-site event coordination. Strong organizational skills, attention to detail, and effective communication are key to success in this position. Reports to the Private Events Sales Manager and General Manager of Restaurants.

Event Coordination & Guest Communication

• Respond to private dining and event inquiries in a timely, professional manner
• Schedule and conduct site visits or walkthroughs with potential clients
• Support the preparation of proposals, contracts, and event orders (BEOs)
• Assist with client communication pre- and post-event (menus, timelines, headcount changes, etc.)
• Administrative & Platform Support
• Maintain accurate records in the event management platform (Tripleseat, Reposite, etc.)
• Help track deposits, payments, and documentation
• Collaborate with the kitchen and service teams to ensure event details are accurate and up to date
• Print and prepare menus, signage, and event collateral as needed
  
  

Day-of Event Support

• Assist with event setup and breakdown in coordination with FOH and BOH teams
• Greet and support clients and guests during events
• Act as a liaison between the client and service team to ensure expectations are met
• Monitor timelines and service flow to ensure smooth execution
  
  

Reporting & Feedback

• Support post-event recaps and feedback collection
• Log guest feedback and support trend tracking for future improvements
• Communicate frequently with the Private Dining Manager and Corporate Coordinator
  
  

Qualifications

• 2 years of experience in private dining, banqueting, catering, events, or a related field
• Strong interpersonal and written communication skills
• Highly organized and detail-oriented
• Comfortable working in a fast-paced, guest-facing environment
• Proficient with Microsoft Office and event platforms (experience with Tripleseat, Reposite, SevenRooms is a plus)
• Able to work a flexible schedule, including some evenings, weekends, and holidays depending on event schedule
• Passion for food, Italian culture, and guest hospitality
  
  

Job Requirements

• Availability to work a flexible schedule including nights and weekends
• Ability to stand and be mobile for periods up to 4 hours in a high-volume, fast-paced environment
• Ability to lift up to 25pounds
  
  

Compensation:This position pays a base rate of $25 - $28 per hour

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!
  
  

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.