What are the responsibilities and job description for the Concierge position at Giarratana?
JOB DESCRIPTION: CONCIERGE
505 Nashville is looking for the best of the best to join our Concierge Team
We are seeking energetic, friendly, and highly hospitable professionals to provide an outstanding first impression to our residents, owners, and guests.
The perfect candidate is helpful and approachable, someone who takes pride in delivering exemplary customer service while working in an upscale environment.
This is a full-time position with great compensation and a full benefits package – including FREE HEALTHCARE!
POSITION REQUIREMENTS
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents and guests requests in a genuine manner
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive, and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly, and efficiently and make concise decisions even under pressure
PRINCIPAL RESPONSIBILITIES
• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Develop and retain cohesive relationships with residents, vendors, and contractors
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery, and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents move-ins, dry-cleaning, and package delivery, etc.
• Ability to maintain confidentiality
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned
• Must be able to work flexible schedules including nights, weekends, and holidays
Salary : $18 - $20