What are the responsibilities and job description for the Surgical Coordinator (33016) position at GI Alliance?
General Summary / Responsibilities
Performance Requirements:
Knowledge
- Liaison to patients; assist with paperwork; maintain accurate patient files and databases; schedule and confirm appointments.
- Coordinate and schedule surgeries, procedures, and follow-up appointments per physician instructions and policies.
- Provide preoperative information and advise patients on surgical and financial requirements.
- Communicate with patients, physicians, clinic staff, ambulatory surgical centers, and outside facilities.
- Coordinate processes and timing to meet physician and facility requirements.
- Obtain surgery authorizations from insurance companies.
- Submit clinical and financial information to facilities, ensuring proper medical records release.
- Answer and screen phone calls courteously; record messages.
- Collect patient pre-payments as directed.
- Inform patients of unpaid balances before procedures.
- Review financial and clinical paperwork for completeness before scheduled procedures.
- Maintain confidential patient files and records.
- Follow up with prospective, current, and past patients.
- Ensure a positive patient experience in-office and over the phone.
- Perform other related duties as assigned.
Performance Requirements:
Knowledge
- Medical practice protocols for scheduling and patient demographics
- EMR systems
- Medical terminology
- Insurance practices, CPT, and ICD-10 coding
- Grammar, spelling, and punctuation for documentation
- Customer service principles and techniques
- Self-starter with minimal supervision
- Effective communication with patients and providers
- Multitasking in a fast-paced environment
- Analytical and responsive decision-making
- Use of multi-line phone systems
- Clear and concise verbal communication
- Strong organizational and time management skills
- Excellent interpersonal and problem-solving skills
- Professional and positive demeanor
- Basic computer skills
- Teamwork and flexibility
- Confidence in presenting pricing and financing
- Urology experience (preferred)
- Surgical scheduling experience (required)
- Bilingual in Spanish (preferred)
- 1 year of surgical scheduling (Required)
- 2–3 years of medical office experience (Required)
- Experience in a fast-paced, high-volume office (Preferred)
- High school diploma or GED (Required)