Medical Office Scheduler

Job Summary

Academic Urology & Urogynecology of Arizona is seeking a highly organized and customer-focused Front Office Scheduler to join our administrative team. This role is vital in supporting daily clinic operations by managing incoming calls, scheduling appointments, and providing administrative support to ensure a seamless patient experience.

Key Responsibilities

• Answer incoming phone lines promptly and professionally
• Schedule and reschedule patient appointments
• Direct triage calls appropriately
• Receive hospital consults and notify the correct provider
• Relay urgent messages to physicians
• Assist in distributing medical records as needed
• Support additional administrative tasks as assigned
• Complete location-specific responsibilities as directed by management
  
  

Requirements

• Strong communication skills, both written and verbal
• Ability to adapt to changing schedules or workflows
• Professional demeanor and dependable work ethic
• Comfortable using multi-line phones and basic office technology
  
  

Education & Experience Requirements

• High school diploma/GED required
• Minimum 6 months of related administrative or front desk experience
  
  

Work Environment & Physical Demands

• Regular use of phones, computers, and office tools
• Occasional lifting (up to 25 lbs)
• Requires sitting, standing, bending, and reaching
• Moderate noise level typical of an office environment
  
  

Qualifications

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Bilingual is a plus.
  
  

Education: High school diploma or equivalent

Experience: 2-5 years of prior medical scheduling is preferred

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.
  
  

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.
  
  

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran