Medical Assistant II (32586)

General Summary: A nonexempt position responsible for performing a variety of

clinical duties, clerical tasks, and other tasks assigned by the clinical administrator or

supervising physician.

Essential Job Responsibilities

• Rooms patients during the clinic.
• Perform all necessary inhouse testing prior to the physician seeing the patient,
  
  

which include UA Dip, bladder ultrasound, uroflows.

• Nurse schedule as assigned: Catheter removals, catheter changes, BCG
  
  

instillations, DMSO installations, Urocuff studies, bladder ultrasounds, other schedule

Responsibilities

• Prep’s and assists physicians with in-office procedures.
• Performs clerical duties related to clinical services including appointment
  
  

scheduling, returning messages for patients as requested by physicians.

• Fills out FMLA or disability paperwork for assigned physicians.
• Performs medical receptionist duties as necessary. Answers telephone, screens
  
  

calls, takes messages, work on incoming faxes, take payments and provides information.

• Obtains, verifies, and updates patient information and provides support services to
  
  

patients and medical staff.

• Obtains prior authorization for ordered imaging and prescriptions.
• Checks physician voicemail 2-3 times daily
• Assists teams’ scribe with prescription refill request.
• Work with the team's scribe to address physician’s telephone encounters, and
  
  

documents.

• Perform daily assigned tasks related to JCAHO or CLIA compliance.
• Perform daily, weekly, and monthly cleaning of the clinical area as assigned by
  
  

the clinical supervisor. Clinical area including exam rooms, procedure rooms, patient

restrooms, lab, and instrument cleaning area.

• Train and onboard new Medical Assistants.
• Help identify key opportunities for improvement for process, training, onboarding
  
  

gaps, etc.

• Help design and implement regular train activities and new hire training
  
  

programs.

General Business

• Facilitate, in coordination with Management, competency evaluation for Medical
  
  

Assistants.

• Assist leadership with ensuring safe, high quality care for our patients and a safe
  
  

working environment for all. Serve as a Regulatory, and Safety and Infection Control

Champion for the Medical Assistants.

• Serve as a Superuser for Medical Assistants, often being the first point of contact
  
  

for the team.

• Assist leadership with ensuring a great Patient Experience, assisting with patient
  
  

concerns and helping to identify opportunities to improve the patient experience. Serve

as a Patient Experience Champion for the Medical Assistants.

• Perform inventory checks, reconciliation, and supply list for ordering.
• Other PRN tasks assigned by admin.
  
  

Qualifications

Education: High school diploma or general equivalency diploma (GED). Diploma as a

medical administrative assistant from an accredited medical vocational course preferred.

Experience: Minimum four years of medical assistant experience in a medical office

setting.

Knowledge

Performance Requirements:

• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy and
  
  

review and edit reports and correspondence.

• Knowledge of basic arithmetic to make calculations, balance and reconcile
  
  

figures, and make changes accurately.

• Knowledge of Medical assisting tasks that include taking vital signs, drawing
  
  

blood plus lab process, procedure prep, and RX prior authorizations.

• Familiarity with healthcare systems, regulations, policies, and functions.
• Knowledge of infection control and safety standards.
  
  

Skills

• Skill in operating office equipment.
• Skill in organizational matters, including time management, prioritization,
  
  

multitasking, and problem-solving.

• Common computer skills
• Pass Medical Assistant clinical competency and assessment.
  
  

Abilities

General Business

• Ability to type 40 words per minute using word-processing software. Able to
  
  

learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and

Microsoft® PowerPoint.

• Ability to read, understand, and follow oral and written instructions.
• Ability to sort and file materials correctly using alphabetic or numeric systems.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with patients,
  
  

physicians and other clinical staff, and the public.

Equipment Operated: Office machinery including computers, cystoscopy scopes/carts,

ultrasound machines, autoclave, and instruments for several procedures.

Work Environment: Work performed in an office environment. Involves frequent

contact with staff and patients.

Mental/Physical Requirements: Manual dexterity for office machine operation

including computer and clinical equipment; stooping, bending to handle patient’s

mobility to complete errands or deliveries, or sitting or standing for extended periods of

time. Stress can be triggered by multiple staff demands and deadlines.