What are the responsibilities and job description for the Front Desk Coordinator - Urology position at GI Alliance?
- Greet callers and in-office patients warmly and provide courteous service.
- Understand the responsibility of serving as the first point of contact for patients at our practice.
- Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
- Answers calls within three-four rings.
- When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
- Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
- Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
- Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
- Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
- Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
- Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
- Address patient concerns efficiently and effectively.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Other clerical duties as assigned by the office manager/administrator.
- Some travel required between multiple locations.
Skills/Abilities
- Self-starter with the ability to complete daily tasks with minimal supervision.
- Skill in communicating effectively with patients or providers about scheduling preferences.
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
- Ability to analyze situations and respond appropriately.
- Ability to use a multi-line phone system, including transferring calls.
- Ability to speak clearly and concisely to be heard by callers and patients.
- Excellent organizational and time management skills.
- Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
- Always maintain a professional and positive attitude.
- Common computer skills.
- Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.
High school diploma or GED (required)
Associates or Bachelor's Degree (preferred)
Experience
Two-three years of medical office experience.
Previous experience of a fast-paced, high patient volume doctors office.