What are the responsibilities and job description for the Front Desk Coordinator Float - Urology (32126) position at GI Alliance?
Please Note: This position requires flexibility to float and travel between multiple clinic locations as needed.
- Greet callers and in-office patients warmly and provide courteous service.
- Understand the responsibility of serving as the first point of contact for patients at our practice.
- Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
- Answers calls within three-four rings.
- When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
- Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
- Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
- Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
- Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
- Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
- Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
- Address patient concerns efficiently and effectively.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Other clerical duties as assigned by the office manager/administrator.
- Some travel required between multiple locations.