What are the responsibilities and job description for the Evening Release Manager position at GHY International?
Salary: Experience DependentJoin a 50 Best-Managed Employer as Our Next Evening Release ManagerAt GHY, we dont just move goods across borders we move possibilities forward. As one of Canadas 50 Best-Managed Companies, were proud to be a family-led organization where people genuinely care about their work, their clients, and one another.For over a century, weve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina GHY continues to grow through integrity, innovation, and care.Why Youll Love Working Here:We CARE: Our values guide everything we do Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.Competitive Compensation:Fair pay through scheduled salary assessments and a performance-based bonus program.Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.Growth & Development: Access to our internal university, leadership development programs, external training opportunities, and career planning we grow our people from within.About the Role:Reporting to the Director of US Operations, the Evening Release Manager leads a high-performing team responsible for the timely and compliant processing of import transactions. This is a hands-on leadership role that ensures operational excellence during the evening shift while empowering associates and delivering exceptional service to clients and carriers.What Youll Do:Plays a key role in shaping release strategy and ensuring alignment with client expectations and compliance standards.Lead and coach the evening release team, fostering accountability and engagementEnsure timely and compliant processing of import/export transactionsAct as a key point of contact for clients, carriers, CBP, and PGAs during evening hoursCollaborate with daytime leadership to ensure seamless service and shared goalsFacilitate daily huddles, monitor performance, and support goal achievementPartner with the US Trainer to identify and implement training plansStay current on customs regulations and communicate updates that keep our clients compliant and confidentProvide hands-on support with entry filing and issue resolution when neededParticipate in after-hours on-call rotation and work up to two stat holidays annuallyWho You Are: A trusted leader who represents GHY with professionalism, care, and respectA detail-oriented problem solver who thrives in a fast-paced environment and makes informed decisionsA strong communicator who builds connections across teams, clients, and partnersA team builder who creates trust, engagement, and shared accountabilitySomeone with advanced knowledge of US Customs regulations, HTS classification, PGA requirements, and FTA claimsTech-savvy and curious, comfortable using customs brokerage systems and Microsoft Office, and open to exploring emerging technologies like AIWhat Youll Bring:5 years of Customs Brokerage experience2 years of Leadership/Management ExperienceCertified Customs Specialist (CCS) DesignationLicensed Customs Broker preferredWorking Conditions: Travel- 15%Position Classification: Associate Level VI; Wage dependent upon experience.LOCATION: RemoteMust be able to travel to office regularlyHOURS OF WORK: 4:00 pm12:30 am EST / 3:00 pm11:30 pm CSTTwo Stat Holidays may be required to be worked annuallyParticipation in the afterhours on-call rotation will be requiredWe are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.