What are the responsibilities and job description for the Service Clerk position at GHS?
The Service Clerk supports the Service Department by coordinating administrative and customer service activities related to repair orders, work schedules, and documentation. This role ensures accurate recordkeeping, efficient workflow, and excellent communication between customers, technicians, and management with dealership.
Key Responsibilities:
- Greet customers in person or by phone and assist with service inquiries.
- Open and close work orders
- Prepare, post, and file work orders, warranty claims, and internal work orders.
- Create and Maintain service records on shop equipment and vehicles
- Assist with scheduling service jobs.
- Process warranty claims.
- Monitor open work orders.
Qualifications:
- High School diploma or equivalent required
- Prior experience in a dealership or agricultural equipment environment preferred.
- Strong computer skills
- Excellent organizational skills and attention to detail
- Strong communication and customer service abilities
- Occasional lifting up to 25 lbs. may be required.
Salary : $16 - $20