Tech Operations Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Position Summary:
This role will support patching/upgrades and remediation of the internal cloud infrastructure consisting of approximately 30k devices.

Responsibilities:

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments
• Responsible for patching, configuring and maintaining large vSphere 8x and VCF 9x environment, Aria Suite, firmware and other related products.
• Troubleshooting of vSphere, Aria, network, storage and hardware issues.
• Responsible for creating and maintaining documentation, updating certificates, violation and vulnerability identification and remediation.
• Also requires some weekend work, approximately 1 weekend per month

Required Qualifications:

• Minimum of 5 years' experience in supporting, troubleshooting, maintaining, patching, performance analysis of VMware vSphere and ESXi beyond VM support, including v8.x.
• Minimum of 3 years' experience in supporting Aria suite products
• Strong understanding and experience with security and authentication of VMWare and hardware interfaces
• Strong networking, infrastructure knowledge and troubleshooting ability
• Minimum 3 years' experience within Software Defined Storage (VSAN) and experience
• High level knowledge and experience with HP ProLiant and Dell server hardware platform configuration with associated firmware and management interfaces
• Ability to follow, define, document and implement technical procedures
• Ability to work in a high pressure environment where time to deliver is of paramount importance
• Excellent oral and written communication skills
• Experience in communicating with and working on global teams within large organization
• Experience in executing technical strategy
• Meticulous attention to detail
• Strong understanding and ability to work to an ITIL framework

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

Hours Per Week: