Senior Director, Operations, Warehousing, & Fulfillment

Company Overview

Ghost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA’s fastest-growing startups.

About the Role

We are looking for a Senior Director of Operations, Warehousing, & Fulfillment to lead end-to-end warehousing and fulfillment operations nationally, ensuring flawless execution of international inventory flows through efficient, scalable, and cost-effective operations. You’ll also work to grow our international third-party logistics (3PL) presence in order to provide best-in-class service for B2B buyers and sellers.

Key Responsibilities:

U.S. Warehousing & Fulfillment Management

• Oversee all daily operations in our existing NJ and LA distribution centers, including receiving, storage, picking, packing, staging, shipping, and returns processes
• Accurately forecast warehouse volume and build monthly and weekly operational plans, ensuring the warehouse is optimally staffed and incremental costs can be anticipated
• Implement, monitor, and refine KPIs and SLAs, including, but not limited to: order accuracy, inventory accuracy, turnaround times, and warehouse productivity
• Lead continuous improvement initiatives, such as layout optimization, lean process adoption, cycle count programs, and performance dashboards
• Assess warehouse network and potential future warehouse locations, including site selection, layout, and suitability for scaling operations. Make recommendations based on cost, efficiency, and alignment with business growth.
• Collaborate with our broader Operations teams and Engineering, Product, and Design (EPD) teams to support the optimization of our in-house Warehouse Management System (WMS), and Order Management System (OMS)

3PL Coordination & International Logistics

• Serve as the primary liaison with international 3PL partners; conduct weekly operational syncs, quarterly business reviews, and performance audits
• Establish, monitor, and enforce performance scorecards and SLAs through collaborative governance alongside the Business Operations team
• Oversee inbound / outbound freight logistics, including routing guides, carrier selection, contract negotiations, freight cost optimization, and chargeback oversight

Strategic & Financial Leadership

• Work with the Business Operations and Finance teams to build and manage annual budgets and forecasts for warehousing, fulfillment, and 3PL services; track performance against financial targets and drive cost-saving initiatives
• Collaborate cross‑functionally to align operational plans with business goals and manage inventory flow effectively

Team Leadership & Compliance

• Lead, mentor, and develop on-site warehouse managers and individual team members across both U.S. hubs; build a high-performing, safety-first culture
• Drive safety, quality, and regulatory compliance across all facilities and 3PL partnerships

• 10 years in supply chain or operations roles, with at least 5 years in multisite warehousing across the US, fulfillment, or 3PL management
• Bachelor’s degree in Supply Chain Management, Logistics, Business or related field; advanced certifications (APICS, Six Sigma, PMP) or Master’s degree preferred, but not required
• Previous experience managing teams
• Experience in branded or retail B2B / eCommerce environments
• Proficiency with WMS and OMS platforms; strong data analysis and Excel competency
• Strategic thinker with hands-on leadership style and project ownership across regions
• Strong vendor management, negotiation, budgetary and cost-control skills
• Proven track record in driving continuous improvement and operational excellence
• This role will be onsite in our warehouse in Secaucus, NJ and our NYC office in Mid-town 

Our target base compensation for this position is $180,000-$200,000. We value experience and are open to higher compensation for candidates with exceptional skills and background.

Benefits we offer: 

• Medical, Vision, and Dental with some plans covered at 100% 
• Competitive compensation and equity structure
• 401K 
• Unlimited PTO 

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.