Sales Specialist

Position Summary:

The Sales Specialist is responsible for generating sales and providing exceptional customer service through phone, email, and other communication channels. This position serves as a primary point of contact for customers seeking information about Ghost Controls products and solutions. The Inside Sales Representative assists customers with product selection, prepares quotes, processes orders, and helps drive revenue growth while maintaining a high level of customer satisfaction.

Job Duties:

• Respond to inbound customer inquiries regarding products, pricing, availability, and technical specifications.
• Conduct outbound sales calls and follow-up communications to generate new business and increase sales opportunities.
• Recommend products and solutions that meet customer needs.
• Prepare and communicate sales quotes, proposals, and order information.
• Process customer orders accurately and efficiently.
• Build and maintain strong relationships with customers, distributors, dealers, and business partners.
• Follow up on sales leads and customer requests in a timely manner.
• Maintain accurate customer records and sales activity within company systems.
• Collaborate with technical support, customer service, marketing, and operations teams to ensure customer satisfaction.
• Stay informed about company products, promotions, and industry trends.
• Meet or exceed individual and team sales goals and performance metrics.
• Resolve customer concerns and escalate issues when appropriate.

Required Skills:

• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to identify customer needs and recommend solutions.
• Strong organizational and time-management skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications and CRM software.
• Basic understanding of sales principles and techniques.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.

Qualifications:

• High school diploma or equivalent required.
• Minimum of one (1) year of sales, customer service, call center, or related experience preferred.
• Experience with CRM systems and order processing software is a plus.

Pay: $17.25 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $20