What are the responsibilities and job description for the Customer Service Agent position at Ghost City Tours?
Are you friendly? Do you enjoy helping a guest get the best experience possible? Can you multitask? Do you like to learn new things everyday? Are you adaptable and open-minded? Are you a self-starter? Do you thrive in a performance-based environment?
Then we want you to come work with us! We will train you!
Responsibilities include:
- Answering customer questions and inquiries by phone, email, and live chat on our website
- Taking and processing orders for our customers who purchase tickets
- Use Sales skills to obtain a high call to sale ratio
- Data entry, helping to keep track of our customers' data
- Assisting with other projects around the office
If you're someone who enjoys always having something to do, is responsible, and friendly, you may be a good applicant for this position.
You MUST:
- Be available to work weekends and rotating holidays
- Be dependable
- Have a desire to help our customers
- Have a great 'phone' personality - Having a great in person one helps too
- Understand that our guests are our #1 priority
- Be a quick learner - You'll need to learn all of our tours, in all of our cities, and details about those cities which would help a tourist - "Where can I find parking".
We look forward to hearing from you!