Onsite Property Manager- HOA

Description

Position Purpose: To provide on-site management assistance at a community association on a full time basis, as an employee of the management company, under the general direction of the Community Association Manager (CAM). Also, to facilitate in tandem with the Homeowners Association (HOA) board a high standard of residential life; to protect and enhance property values and related economic interests of the HOA; and to ensure that the areas of community responsibility are operational and that physical assets are maintained to a high standard in the most efficient manner.

Primary Essential Duties and Responsibilities

• Provide general information, and respond to inquiries regarding the property

• Attendance at evening board and homeowner meetings is required.

• Inspect property regularly and coordinate with CAM in assurance of notices to owners of lots not in compliance with community standards, as established by governing documents and the Board.

• Professionally respond to requests received in person, by phone, in writing or by email, according to established standards.

• Monitor and oversee contractors’ and vendors’ performance, including grounds care and security staff, to insure quality work within the guidelines of the contract.

• Complete assignments from the Board.

• Regularly analyze and recommend budget adjustments in an effort to enhance the efficiencies of service provided to the homeowners.

• Be familiar with the Association governing documents, rules and regulations, and precedents

• During pool season, monitor pool for pool maintenance and management services

• Manage clubhouse reservations and calendar, including pre- and post- use inspection

• Assist owners on site with access device issues

• Under direction of Community Association manager, coordinate Architectural Review (ARC) requests, with ARC committee, and inspect for compliance

• Act as Board liaison with Social Committee. may include preparation of newsletter

• Prepare periodic newsletter for owners and residents.

• Attend evening meetings of Homeowners Association (approx. 4 per year), the Annual Meeting, and Board of Directors meetings and take the minutes.

• Complete any assignments from the Board or Manager.

• Keep office and clubhouse in a neat and clean condition. Order clubhouse and maintenance supplies as necessary.

• Monitor and resolve resident complaints and grievances promptly, fairly and diplomatically by utilizing the Association governing document guidelines.

• Work at own initiative, under the general direction of the Community Association Manager, keeping the manager informed and updated, by meeting on site, and by use of email and web-based management software

Requirements

Knowledge & Skill Requirements:

• Bachelor's Degree in related field or an additional 4 years of related experience;

• Minimum of 3-5 years of property management experience

• Problem solving;

• Strong customer service skills;

• Excellent written and verbal skills including strong professional phone etiquette;

• Communicate orally and in writing with owners, residents, real estate agents and vendors;

• Use computer, management software, and general office equipment;

• Perform routine administrative tasks such as record keeping;

• Maintain a positive, cordial, professional relationship with owners, residents, real estate agents, service providers and the general public.

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.