Traffic Management Center (TMC) Operations Manager

GFT is seeking a Transportation Management Center (TMC) Manager to join our Practice or CBG Team in Omaha, NE! This role follows a on site position, requiring regular attendance at our Omaha, NE office

GFT is known for high-quality work, but it's our culture of excellence and strong leadership that drive our reputation for delivering award-winning, community-shaping, and innovative solutions.

📣 Watch Traffic Management Video!

This position is contingent upon award of contract RFQ-2605. The TMC Operations Manager will serve as the on-site leader responsible for managing and operating the NDOT Traffic Management Center (TMC) in a hybrid staffing model consisting of both GFT and NDOT personnel. The Operations Manager will function as the primary operational liaison between GFT and NDOT, ensuring 24/7/365 traffic monitoring, incident response coordination, and traveler information delivery in alignment with NDOT policies, procedures, and statewide Traffic Incident Management (TIM) objectives.  This position reports directly to the GFT Traffic Management Business Line Leader/National Program Manager.

The Operations Manager will implement a performance-based management approach with measurable benchmarks including detection time, DMS deployment intervals, system uptime, and system/operator performance reporting accuracy. The role requires structured communication with NDOT leadership, regular performance reviews, and enforcement of accountability standards across all staff.

In this capacity, the successful candidate will be responsible for the following:

• Lead daily operations of the TMC including staffing, scheduling, training and performance oversight.
• Supervise Shift Supervisors and Operators across a hybrid workforce (GFT NDOT).
• Ensure minimum staffing levels and continuous 24/7/365 operational coverage for assigned shifts.
• Oversee real-time monitoring of CCTV, DMS, ATMS, CAD, and traveler information systems.
• Validate incident detection, verification, DMS messaging, and 511 updates.
• Implement QA/QC processes and conduct daily operational audits.
• Develop and maintain SOPs, logs, training materials, and operational procedures.
• Prepare monthly, quarterly, and annual performance reports.
• Coordinate with NDOT leadership, IT, maintenance, and emergency responders.
• Participate in TIM meetings, emergency coordination, and after-action reviews.
• Support public engagement activities including tours and presentations.

• A.A. or B.S. Degree in Engineering, Public Safety or related disciplines.
• Minimum 5 years of TMC/ITS/traffic operations management/leadership experience or a combination of these deisciplines.
• Experience managing 24/7/365 operations and multi-shift teams.
• Knowledge of ITS devices, ATMS, DMS, CCTV, CAD, and traveler information systems.
• Experience with State level Traffic Incident Management (TIM).
• Strong leadership, communication, and problem-solving skills.
• Experience with performance reporting, data analysis, Artificial Intelligence concepts and Power BI familiarity.
• Ability to work in a hybrid DOT/consultant environment.
• Ability to be on-call for incidents and emergencies.

• Experience with ATMS or similar systems.
• Experience working with state DOTs.
• Familiarity with ESRI, Power BI, or data visualization tools.
• First Responder, Operations Center Management and Traffic/Congestion Management experience

• Hybrid (in-person and remote) work environment.
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions.

At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000 of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.

Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.GFT: Ingenuity That Shapes Lives™ is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.

Unsolicited resumes from third party agencies will be considered the property GFT.

GFT does require the successful completion of a criminal background check for all advertised positions. 

Location: Omaha, NE

Compensation: $90,000 - $105,000Core Business Hours: 24/7/365 operational coverage for assigned shifts.Employment Status: Full-Time

Salary : $90,000 - $105,000