Creative Operations Manager

Responsibilities:

Creative Operations Management:

• Oversee day-to-day activities of internal creative marketing agency and creative resources including writers, designers, and editors.
• Manage editorial calendars, campaign timelines, and production schedules across brands and therapeutic areas.
• Coordinate resources involved with intake, prioritization, and assignment of creative requests across the team.

Process Development & Optimization:

• Develop and refine operational workflows to improve efficiency and clarity
• Identify and resolve process bottlenecks, risks, and cross-functional issues.
• Support departmental initiatives aimed at continuous improvement and scalability.

Project Tracking & Reporting:

• Monitor progress of creative projects, ensuring alignment with overall scope, timeline, and budget.
• Maintain dashboards and reporting tools to track team performance and project status.
• Communicate updates and escalate issues to leadership as needed.

Cross-Functional Collaboration:

• Build strong relationships with internal stakeholders to ensure alignment and transparency.
• Facilitate regular team meetings to review project status, share updates, establish weekly priority projects, and reinforce process adherence.
• Act as escalation point for any production issues, working cross-functionally to resolve.

Content Oversight:

• Ensure consistency and quality across all creative outputs by establishing quality standards and procedures.
• Support content planning and editorial strategy in partnership with brand leads, account managers, and project coordinators.
• Maintain documentation and guidelines for content production standards.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5 years of experience in process management, creative operations, or content production.
• Experience in agency or in-house creative environments preferred.
• Master’s degree or MBA is a preferred.
• Project Management Certification required, SCRUM master or Agile preferred.

Terms/Start:

• Start ASAP
• Hybrid - Princeton, NJ
• Health, dental, vision insurance options