What are the responsibilities and job description for the Dispatcher position at GFL - Sewer Technologies Division?
Key Responsibilities:
R36237
Job Profile:
Dispatcher
Job Country:
United States
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.]
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Works with routing specialists to optimize routes.
- Fields incoming calls / emails from customers.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Records and document information from drivers and distributes to appropriate departments.
- Communicates with maintenance shop personnel.
- Must be able to communicate effectively and professionally via email, telephone and two way devices.
- Minimum 10 years of work experience preferred
- Strong problem-solving and decision-making skills
- Experience in a fast-paced dispatch, transportation, logistics, or service environment
- Ability to communicate effectively with drivers, customers, and internal teams
- Proficiency with computer systems and dispatching software
- Mechanical and logistics knowledge preferred
- Combination of office and labor experience required
- Strong organizational and multitasking abilities
- Customer-focused mindset with the ability to resolve issues quickly and professionally
- Minimum 10 years of work experience preferred
- Strong problem-solving and decision-making skills
- Experience in a fast-paced dispatch, transportation, logistics, or service environment
- Ability to communicate effectively with drivers, customers, and internal teams
- Proficiency with computer systems and dispatching software
- Mechanical and logistics knowledge preferred
- Combination of office and labor experience required
- Strong organizational and multitasking abilities
- Customer-focused mindset with the ability to resolve issues quickly and professionally
R36237
Job Profile:
Dispatcher
Job Country:
United States