What are the responsibilities and job description for the Customer Service Representative position at GFL - Sewer Technologies Division?
Pay: $19/hour
Benefits:
Benefits:
R39563
Job Profile:
Customer Service Representative I
Job Country:
United States
Benefits:
- 15 days of paid time off
- Competitive medical, dental, and vision plan options
- Health Savings Account with employer match option
- Paid Parental Leave
- 401(k) with an employer match up to 4%
- Supplemental health plans through Unum
- Employer paid basic life insurance
- Employee paid short-term disability option
- Employer-paid long-term disability
- Mental health support through Employee Assistance Program
- 7 paid holidays annually
- Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Generate call-in work orders for drivers
- Download, distribute and answer all customer inquiries received via email.
- Take web request and process payments by phone.
- Process customer payments via internet and take cash payment’s as needed.
- Enter new subscription residential accounts into system.
- Run credit checks on new customers.
- Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
- Key all new/cancelled accounts into Tower system and verify in system.
- Scan all contracts into system and maintain records of them.
- Assist in completing the Affirmative Action log for all applicants.
- Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
- Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
- Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
- May provide back up assistance for Office Coordinator.
- Perform other duties and responsibilities as required or requested by management. Requirements:
- High School Diploma or GED.
- One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities:
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
- Possess good organizational skills and record keeping skills.
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Good problem solving ability.
- Excellent data entry skills. Physical/Mental Demands:
- Ability to stand, sit, walk, use hands and fingers, talk and hear.
- Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions:
- Work in indoor office environment 95% of the time.
- Noise level is usually moderate.
Benefits:
- 15 days of paid time off
- Competitive medical, dental, and vision plan options
- Health Savings Account with employer match option
- Paid Parental Leave
- 401(k) with an employer match up to 4%
- Supplemental health plans through Unum
- Employer paid basic life insurance
- Employee paid short-term disability option
- Employer-paid long-term disability
- Mental health support through Employee Assistance Program
- 7 paid holidays annually
- Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Generate call-in work orders for drivers
- Download, distribute and answer all customer inquiries received via email.
- Take web request and process payments by phone.
- Process customer payments via internet and take cash payment’s as needed.
- Enter new subscription residential accounts into system.
- Run credit checks on new customers.
- Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
- Key all new/cancelled accounts into Tower system and verify in system.
- Scan all contracts into system and maintain records of them.
- Assist in completing the Affirmative Action log for all applicants.
- Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
- Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
- Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
- May provide back up assistance for Office Coordinator.
- Perform other duties and responsibilities as required or requested by management. Requirements:
- High School Diploma or GED.
- One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities:
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
- Possess good organizational skills and record keeping skills.
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Good problem solving ability.
- Excellent data entry skills. Physical/Mental Demands:
- Ability to stand, sit, walk, use hands and fingers, talk and hear.
- Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions:
- Work in indoor office environment 95% of the time.
- Noise level is usually moderate.
R39563
Job Profile:
Customer Service Representative I
Job Country:
United States
Salary : $19