What are the responsibilities and job description for the Head of Outside Plant (OSP) Maintenance, Strategic Programs position at GFiber?
At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We're not just growing to build better internet experiences, we're also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
The application window will be open until at least July 26, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.
Role Description
Our Head of Outside Plant (OSP) Maintenance, Strategic Programs, will provide technical expertise and senior leadership to manage all aspects of OSP Maintenance, including the reactive, planned, and preventative maintenance for Outside Plant (OSP) and Inside Plant (ISP). In this role, you will own the strategic roadmap and change management for OSP Maintenance at GFiber. As a member of the Central Field Technical Operations team, you will lead, guide, and direct the strategies to create a best in class installation and repair experience.
In this critical role, we'll count on you as our foremost subject matter expert in OSP Maintenance at GFiber and will organize and manage the delivery of process and systems driven projects across a wide spectrum of cross-functional partners including the Field, Customer Service, Network Operations, Workforce Management, and Sales teams. Using a viewpoint of constant improvement and a growth mindset, you will look for opportunities to optimize our processes from an end to end perspective.
In this role, you'll:
- Own the development and implementation of a comprehensive programmatic roadmap for OSP Maintenance teams.
- Lead the modernization, automation, and continual improvement opportunities to heighten operational effectiveness, agility, and install efficiency.
- Oversee enterprise-wide OSP maintenance projects ranging from technical systems, operational efficiencies, and financial strategies.
- Lead change management for OSP Maintenance - playing in control while driving change into the business in a way that achieves best in class customer experience.
- Partner at the executive level with market teams, external partners, and cross functional teams.
At a minimum we'd like you to have:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in field operations in the telecom or cable industries.
- 5 years of experience in OSP Maintenance including operations and central team roles.
- 5 years of experience in Program Management directly leading projects.
- Experience with modern customer promise equipment (CPE/In Home) solutions, Last Mile fulfillment, and Locates management as the plant owner.
It's preferred if you have:
- BA or BS degree in Engineering, Computer science, Telecommunications, Economics, or Finance.
- 10 years of experience, including 7 years of experience with OSP maintenance and 3 years of experience with fiber network construction with outside plant (OSP) and inside plant (ISP) fiber infrastructure.
- Experience as a technician or direct supervisors of technicians.
- Workforce management experience including dispatch and/or operations center focus.
- Experience designing, building, or operating high-availability dark fiber or optical transport networks.
- Willingness to travel up to 30% of the time.
The US base salary range for this full-time position is between $164,000 - $240,000 bonus cash award benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.