What are the responsibilities and job description for the IT Training Specialist I position at GFB?
DESCRIPTION OF ESSENTIAL DUTIES:
- Aid in analyzing business problems in cooperation with the production and support departments to determine if training is required
- Assist with designing custom courses to meet the technology needs of our internal clients using a variety of delivery methods based on requirements and specifications provided by management. (Instructor Led, ELearning, Documentation, Presentations, Webinars, etc)
- Assist in the planning and implementation of custom and off-the-shelf software as it relates to user education
- Conduct training classes for Home Office personnel, personnel located in the County Offices (agents, CSRs, County Secretaries) as well as our remote users (Field U/W, DSMs, etc)
- Write user documentation and job aids in order to provide self-directed application assistance
- Maintain a high-level of technical expertise of software applications used by our user community
OTHER RESPONSIBILITIES/REQUIREMENTS:
- The Training Specialist I must be able to independently learn application software quickly in order to develop a training objectives and goals for adult learners with varied skill levels.
- Remain current on technology and procedures.
- Continued growth in insurance industry knowledge.
- Assist with the administration to the company LMS.
- Ability to backup Support Desk personnel on specific applications when needed.
- Some day and overnight travel may be required.
- Must have and maintain a valid Georgia driver's license and maintain a driving record that complies with the Underwriting guides for the Mutual Insurance Company.
QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:
A bachelor's degree and 2 years experience providing training to users in an information technology environment or 5 years equivalent experience training users in an information technology environment; extensive knowledge of Windows 7 and above OS, Microsoft Office products; experience writing technical documentation required. Excellent technical and business writing skills required. Occasional day and overnight travel required. Experience conducting classroom training desired. Experience providing support for an LMS and experience using Content Authoring software desired. Experience conducting classroom training desired. Actively pursuing or commitment to begin Training Certification.
COMPUTER SKILL REQUIREMENTS
Must possess PC operating system and application usage skills. See lists below. Industry equivalent software accepted.
Training and Support Software Skills
Graphic Screen Capturing and manipulations
Content Authoring Software
Audio/Photo Editing Software
Learning Management Systems
Case Management Systems
Remote Assistance Software
Application Software Skills
Microsoft Office Pro Suite/SharePoint
LMS (Learning Management System)
Ticketing Management Software
Sapiens/StoneRiver Systems
Policy Management Systems
Billing/Receipting Systems
Imaging System
Hardware Knowledge
Ability to setup/troubleshoot remote training classrooms. Knowledge of connectivity, switches, routers (wireless & wired) laptop configurations.
PC OS, peripherals (speakers, microphones, printers, scanners, etc.)
SUPERVISORY RESPONSIBILITIES:
None. However, this employee must be able to review work of trainers from other Home Office production departments.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
This position requires the incumbent to set up remote classrooms. Loading computer equipment in/out of vehicles and moving equipment using a two-wheeled dolly is required. Arranging tables, chairs, projectors/screens are also required.
While performing the duties of this job, the employee is regularly required to stand for extended periods of time; sit; use hands to finger, handle controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is also required to walk and stoop. The employee must regularly lift and/or move up to 30 pounds. Specific vision requirements by this job include close vision and the ability to adjust focus.