PT Hotel Front Desk Agent

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

• Part Time
• Usual Shift Hours: 7 am-3 pm; 3 pm-11 pm
• (Shifts Vary) - Mid Shifts could include 5 pm- 11 pm; 1 pm- 9 pm; etc.
• Weekend Availability (2-3 Weekends per month)
  
  

Compensation: $16 hourly

Qualifications

• Marriott experience preferred but not required
• 1 year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
  
  

Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Bookkeeping: keep accurate records of all hotel guest account information
• Mitigate customer complaints as needed
• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information