What are the responsibilities and job description for the Night Auditor position at GF Hotels & Resorts USA?
Newly refreshed, the Fairfield Inn Greenville Spartanburg Airport offers a great location an exceptional value. Our hotel in Greenville, SC offers complimentary shuttle service to and from GSP airport, high-speed wireless internet, business center, 24/7 fitness center, and an outdoor (seasonal) pool. Located minutes from Greenville Spartanburg Airport, downtown Greenville, and within walking distance to a variety of popular restaurants, our hotel boasts one of the best locations in Greenville.
Our hotel has an exciting opportunity to join our team as a hotel night auditor.
The night auditor is primarily responsible for balancing and auditing a hotel's financial transactions for a24-hour period,ensuring accuracy and preparing reports for management. They also handle guest services during the overnight shift, including check-ins, check-outs, and addressing guest inquiries and concerns.
Key Responsibilities:
Financial Auditing:
- Reconciling daily financial transactions, such as room charges, restaurant bills, and other expenses.
- Verifying the accuracy of all postings and ensuring proper documentation.
- Preparing and distributing end-of-day financial reports.
- Identifying and resolving any discrepancies in financial records.
Guest Services:
- Checking guests in and out, including processing payments and issuing receipts.
- Answering phone calls and responding to guest inquiries and requests.
- Addressing guest complaints or concerns promptly and professionally.
- Providing information about hotel amenities, services, and local attractions.
Security and Operations:
- Monitoring security systems and conducting regular checks of the premises.
- Ensuring the front desk and common areas are clean and organized.
- Handling any emergency situations or incidents that may arise overnight.
- Maintaining a smooth transition between the night and day shifts.
Other:
- Handling reservations and managing changes or cancellations.
- Assisting with preparing and delivering reports to management.
- Communicating important information to the day staff.
Skills and Qualification
- Strong understanding of basic accounting principles and financial reconciliation.
- Excellent communication and interpersonal skills to interact with guests effectively
- Ability to identify and resolve issues efficiently and professionally.
- Strong organizational skillsto manage multiple tasks and maintain accurate records.
- Proficiency in using hotel management software and other relevant computer systems.
At GF we believe that people are the key to our success. Weoffer health insurance, paid time off, ongoing learning opportunities, competitive compensation plus a great culture.
GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, andother related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. GF’s expertise includes but is not limited to Sales & Marketing, Food & Beverage, Revenue Strategy, InformationTechnology, Human Resources and a complete Accounting System. Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, Best Western,among others, as well as individual properties. With its award-winning approachto maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry.
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