What are the responsibilities and job description for the Front Desk Agent position at GF Hotels & Resorts USA?
We're off I-76, one mile from DSM and West Pharmaceuticals,surrounded by a variety of eateries. Hop on our free five-mile radius shuttleto visit Marsh Creek State Park or Exton Square, both 10 minutes away. QVCStudio Park and Valley Forge are both 20 minutes from us. Our Garden Grilleserves breakfast, dinner, and evening room service.
We have a great opportunity to join our team as a Front Desk Agent. Part time, weekend and night availability.
- Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.
- Daily checks the front desk log for problems, special requests, etc.
- Greets, registers, and assigns rooms to guests.
- Transmits and receives telephone messages when necessary.
- Works closely with the reservations department to ensure arrival dates on reservations are correct.
- Communicates all information to the following shift to ensure a smooth transition.
- Works closely with all hotel departments to ensure the highest quality of customer service.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
- Responsible for completing all required shift paperwork and reports as assigned by management.
- Responsible for completing all end of shift cash closing procedures.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes changes for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone to ledger.
- Completes daily-required shift checklists.
- Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.
- Performs other duties as assigned by management.
Requirements
- Excellent guestservice skills
- Solid understandingof hotel front office technology
- Hospitality mindset
At GF we believe that people are the key to our success.We offer health insurance, paid time off, ongoing learning opportunities,competitive compensation plus a great culture.
GF Hotels & Resorts is an award-winning full-serviceownership and management company that specializes in hotels, resorts, golfcourses, and other related hospitality assets. Since its founding in 1988, GFhas operated over 800 properties in 46 states. GF's expertise includes but isnot limited to Sales & Marketing, Food & Beverage, Revenue Strategy,Information Technology, Human Resources and a complete Accounting System.Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, BestWestern, among others, as well as individual properties. With its award-winning approach to maximizing guestsatisfaction, GF has been recognized as one of the top management companies inthe industry.
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