What are the responsibilities and job description for the Front Desk Agent position at GF Hotels & Resorts USA?
Holiday Inn Express & Suites Carbondale - University Area is near Southern Illinois University and SIH
Known to many locals and visitors as the "Capital of Southern Illinois," Carbondale features the kind of small town charming atmosphere and scenic outdoor beauty worthy of such a title. At the Holiday Inn Express & Suites Carbondale - University Area our hotel staff welcomes you to our model college town and assures that your comfort is a top priority. Whether you are the parent of a student, or just a Saluki fan in town for the game in Carbondale, our hotel near Southern Illinois University provides the perfect location for any campus visit.
We have a great opportunity to join our team as a Front Desk Agent.
- Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.
- Daily checks the front desk log for problems, special requests, etc.
- Greets, registers, and assigns rooms to guests.
- Transmits and receives telephone messages when necessary.
- Works closely with the reservations department to ensure arrival dates on reservations are correct.
- Communicates all information to the following shift to ensure a smooth transition.
- Works closely with all hotel departments to ensure the highest quality of customer service.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
- Responsible for completing all required shift paperwork and reports as assigned by management.
- Responsible for completing all end of shift cash closing procedures.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes changes for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone to ledger.
- Completes daily-required shift checklists.
- Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.
- Performs other duties as assigned by management.
Requirements
- Excellent guest service skills
- Solid understanding of hotel front office technology
- Hospitality mindset
At GF we believe that peopleare the key to our success. We offer health insurance, paid time off, ongoinglearning opportunities, competitive compensation plus a great culture.
GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes inhotels, resorts, golf courses, and other related hospitality assets. Since itsfounding in 1988, GF has operated over 800 properties in 46 states. GF'sexpertise includes but is not limited to Sales & Marketing, Food &Beverage, Revenue Strategy, Information Technology, Human Resources and acomplete Accounting System. Currently, GF partners with Hilton, Marriott,Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individualproperties. With its award-winning approach to maximizing guest satisfaction,GF has been recognized as one of the top management companies in the industry.
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