What are the responsibilities and job description for the Remote Customer Service & Operations Support (Full-Time) position at GeyserSteam?
Location: Remote (Latin America)
Type: Full-time
Compensation: $1,000 USD/month plus bonus
About the Role:
We're looking for a remote team member to manage the full customer lifecycle for our U.S.-based operations — from customer acquisition through feedback collection — along with assembly coordination and internal systems support.
Responsibilities:
Manage the complete customer service cycle end-to-end: acquisition, ongoing support, and feedback collection
Manage the full assembly/installation process from start to finish, including follow-up and check-in with clients; must be available to coordinate outside of standard business hours and business days
Work across multiple U.S. time zones
Provide sales support during business hours
Manage order tracking and installation scheduling in real time
Coordinate directly with customers, leads, vendors, technicians, and internal team members, sometimes simultaneously
Full ownership of internal systems, including troubleshooting, updates, and ongoing maintenance
Build, test, and repair forms and internal processes/CRM tools
Organize and structure internal systems
Source quotes for customers and ownership quickly and effectively
Take on strategic and special projects as needed, including sourcing/outsourcing materials when needed and website review management
Requirements:
1.5 years of experience in customer support/sales
Bilingual: English and Spanish
A or B level English
Intermediate tech-savvy level required
Highly organized
Comfortable dealing with difficult customers
Able to work in a fast-paced environment and under pressure
Strong multitasking ability
Service-oriented (servicial)
Collaborative
Compensation:
- $1,000 USD/month plus bonus
Salary : $1,000