Sales & Fulfillment Specialist

Company Overview 

Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements. 

Sales & Fulfillment Specialist Benefits: Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation plus annual bonus
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs 
• 401(k) immediately with a competitive match. 
• Several paid holidays and paid time off that includes personal, sick and vacation time.

Sales & Fulfillment Specialist Summary: The Sales & Fulfillment Specialist is responsible for the combination for sales and fulfillment duties of their defined customer base to maintain our customer relationship with the objective of increased profitable sales. In the sales capacity, the Sales & Fulfillment Specialist will serve as the primary point of contact with the customer, providing ongoing support addressing inquiries, resolving issues or concerns, and ensuring overall customer satisfaction. In the fulfillment capacity, the Sales & Fulfillment Specialist will shift focus to perform a variety of warehouse tasks to oversees the end-to-end process of fulfilling customer orders or requests, ensuring that products or services are delivered to customers accurately, efficiently, and on time. A qualified candidate will be able to perform the following tasks:

• Serve and manage defined customer base as the primary point of contact. 
• Maintain customer relationship by conveying information, addressing concerns, and facilitating communication between operations, quality, and commercial sales departments.
• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process. 
• Proactively manage customer open order data to maximize fill rates and customer satisfaction. 
• Identify and execute profitable growth projects with the Program Manager to implement for key GSO accounts. 
• Handle multiple customer inquiries such as processing purchase orders, quoting product prices with delivery specifications, communicating payment terms, promise dates and resolve customer issues promptly using root-cause analysis.
• Use RF scanner to obtain bin inventory quantities for QAD uploads, allocating material in the QAD system.
• Manage the expedite order process for urgent orders placed by the customer to maximize fill rates and customer satisfaction.
• Other duties as assigned.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services