What are the responsibilities and job description for the Internet Sales Representative (Base + Commission) position at GETT - Gaming & Entertainment Touch Technology?
Company Description
Gaming & Entertainment Touch Technology specializes in providing customers with a wide range of high-quality slot machine parts, including new, refurbished, and OEM options. We are committed to offering premium products that meet the diverse needs of clients in the gaming and entertainment industry. With a focus on precision and customer satisfaction, our team delivers reliable solutions that help businesses operate efficiently.
About the Role
This is a full-time, on-site role for an Inside Technical Sales Representative (Internet/Webstore Sales). The position focuses on generating revenue by soliciting and obtaining orders, interpreting technical requirements, providing technical information, and developing customer accounts.
Responsibilities include building and expanding the company's web stores across e-commerce platforms such as Amazon, eBay, Shopify, and Facebook Marketplace; supporting the outside sales team; managing customer communications; and maintaining marketing outreach through the company's contact list and Mailchimp campaigns. The ideal candidate is sales-driven, technically capable with e-commerce experience, customer-focused, and comfortable managing accounts from initial outreach through order fulfillment.
In addition to base pay, this role offers commission on qualifying sales, giving you the opportunity to increase your earnings based on performance.
Responsibilities:
- Support and expand the company's eBay store and other e-commerce offerings across additional platforms
- Further develop and grow the company's Amazon store
- Build new web stores on platforms such as Facebook Marketplace, Shopify, and others
- Meet company sales goals across all web store platforms
- Assist the outside sales team with customer contact data and order confirmations
- Handle phone calls from customers and the outside sales team, including checking stock, preparing quotes, and tracking shipments from suppliers
- Maintain the company's main marketing contact list, calling customers to stay current on purchasing decision-makers
- Develop new sales opportunities by researching and identifying potential accounts, soliciting new business, building rapport, and preparing quotations
- Close new accounts by responding to email inquiries and accurately verifying and entering customer information
- Process and fulfill orders by transferring them to fulfillment, communicating expected delivery dates, and proactively explaining any stock-outs
- Grow existing accounts by reviewing customers' purchase history and recommending related or new products
- Maintain strong customer communication, including troubleshooting issues, tracking and reporting problems, and sending thank-you notes
- Grow the Mailchimp contact list and website app to support regular marketing campaigns to new and existing customers
- Attend industry trade shows for ongoing education within the casino industry
- Maintain and improve quality standards by following procedures and recommending process improvements
- Stay current on product knowledge through ongoing training and educational opportunities
- Support department and organizational goals by taking ownership of new requests and identifying opportunities to add value
Qualifications:
- Experience in e-commerce development strongly preferred
- Excellent data entry proficiency and attention to detail
- Proven ability to meet sales goals and manage a client base
- Strong closing and prospecting skills
- Technical aptitude with the ability to explain product features clearly
- Strong relationship-building and interpersonal skills
- Strong customer focus and professionalism
- Self-motivated with a strong drive for sales