What are the responsibilities and job description for the Remote Customer Service Representative | WFH position at Get It - Real Estate?
Job Overview
Join our dynamic team as a Customer Service Representative and play a pivotal role in transforming the mortgage industry. We are seeking dedicated and professional individuals to connect with lenders, banks, and consumers, providing essential insights regarding HUD FHA and reverse mortgages. Your expertise will empower clients to navigate these financial services confidently.
Key Responsibilities
We offer promising career development paths within the mortgage sector. Our environment encourages professional growth through skill enhancement in customer interactions and teamwork.
Company Culture And Values
We are committed to fostering a diverse and inclusive workplace where every team member can thrive. Our dedication to creating a supportive work environment ensures that all employment decisions are made based on individual qualifications and business needs.
Compensation And Benefits
This position adheres to the Service Contract Act (SCA), encompassing minimum wage standards and health and welfare benefits.
Employment Type: Full-Time
Join our dynamic team as a Customer Service Representative and play a pivotal role in transforming the mortgage industry. We are seeking dedicated and professional individuals to connect with lenders, banks, and consumers, providing essential insights regarding HUD FHA and reverse mortgages. Your expertise will empower clients to navigate these financial services confidently.
Key Responsibilities
- Respond to inquiries from lenders, financial institutions, and consumers about HUD FHA and reverse mortgage solutions.
- Deliver clear and precise information to ensure customer needs are met effectively.
- Maintain a courteous and professional demeanor in all interactions.
- Utilize customer relationship management (CRM) tools to enhance customer service.
- Support the team with additional tasks as required.
- Strong interpersonal and communication abilities, both written and verbal.
- Basic knowledge of Microsoft Office and proficient in navigating CRM platforms and relevant online tools.
- Capable of typing at a minimum of 35 words per minute.
- Excellent time management skills to handle customer inquiries efficiently.
- Previous experience in a customer service or call center environment is essential.
- A minimum of two years of experience in FHA loan origination (such as loan processor, underwriter, or loan officer) or three years in conventional or government-backed loans (FHA, USDA, VA).
- At least one year of customer service experience.
- Two to four years of college education or an equivalent combination of education and experience.
We offer promising career development paths within the mortgage sector. Our environment encourages professional growth through skill enhancement in customer interactions and teamwork.
Company Culture And Values
We are committed to fostering a diverse and inclusive workplace where every team member can thrive. Our dedication to creating a supportive work environment ensures that all employment decisions are made based on individual qualifications and business needs.
Compensation And Benefits
This position adheres to the Service Contract Act (SCA), encompassing minimum wage standards and health and welfare benefits.
- Competitive salary based on experience.
- Eligible for paid time off, sick leave, and paid holidays.
Employment Type: Full-Time
