What are the responsibilities and job description for the Laser Field Service Technician position at Gesswein?

The Opportunity

At Gesswein, we’re on a mission to help manufacturers achieve better results—with precision tools, advanced technology, and hands-on training. As a Laser Field Service Technician, you’ll be on the front lines of this mission, traveling across the U.S. to install, support, and maintain high-performance laser equipment.

You are the right person if you have a technical education in the electrical and mechanical field. This role requires a strong problem-solving mindset with good communication and organizational skills.

This is an opportunity to become Gesswein’s trusted technical expert, build relationships with customers, and gain international training that sets you apart in your field.

What You'll Do

Travel throughout the continental U.S. to install and service laser equipment
Train customers on equipment use and best practices
Provide technical support via phone and email using our internal support ticketing system
Collaborate with our Italian manufacturer’s service center for complex repairs or diagnostics

Training & Growth

You’ll start with a structured 3-month training program alongside our experienced in-house laser team. After that, you’ll head to Italy to continue your training directly with the laser system manufacturer—a rare opportunity to deepen your skills and broaden your technical knowledge.

What We’re Looking For

Background in electrical and mechanical work experience
Clear communicator with strong organizational skills
Confidence in using email, Microsoft Office, and CRM platforms
A problem-solver who thrives in fast-paced environments
Willingness to travel for service visits and industry trade shows
Experience with laser systems is a plus—but not required

About Gesswein

Gesswein is a fourth-generation family-owned business serving metalworking industries throughout the U.S. and around the world since 1914. We supply an extensive product line of 15,000 high quality precision tools and equipment from our main office in Bridgeport, CT. Gesswein is ranked a Top Workplace in Southern Connecticut.

Benefits