What are the responsibilities and job description for the Client Experience Account Coordinator position at Geskus Studios and Yearbook Publishing?
As a Client Experience Account Coordinator you'll be responsible for establishing and maintaining direct relationships with school picture day contacts and school administrators. This includes onboarding new clients, reviewing picture day details, promptly addressing questions and concerns, and ensuring elite portfolio retention. Reporting to the Head of Client Experience, you'll contribute to overall client resolution and satisfaction.
Key Responsibilities:
Onboard New Clients: Provide an official Geskus warm welcome, gather contact information, select dates, and send agreement details via email.
CRM Management: Gather details within the CRM (HubSpot) and create detailed tickets for upcoming picture days and events.
Pre-Picture Day Coordination: Review and confirm picture day details including date, time, and location. Assist with organizing schedules and discussing marketing materials.
Post-Picture Day Follow-Up: Conduct follow-ups to discuss the picture day experience and resolve any post-delivery needs.
Production Coordination: Create tasks for production to manage additional prints and corrections.
Client Support: Promptly address all incoming questions from schools via phone and email to ensure resolution and satisfaction.
Drive Account Retention: Strive to improve the overall Geskus experience and ensure high portfolio retention.
If you're ready to embark on an exciting journey with us and contribute to our growing success, we'd love to hear from you! Please submit your resume and cover letter detailing why you'd be a great fit for this role.
Join Geskus Studios & Yearbook Publishing, where every day brings new opportunities to make a difference in the lives of students and families across New England!
REQUIREMENTS
Our foundation is in school pictures and yearbook publishing, but our day-to-day is comprised of so much more. We invite you to learn a little more about who we are and what it’s like to work with a company that holds partnership and community above all else.