What are the responsibilities and job description for the House Manager position at Gesher Human Services?
DEPARTMENT: Residential Services
SUPERVISOR: Area Manager
POSITIONS SUPERVISED: Direct Support Professional/Residential
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL JOB DESCRIPTION
The House Manager oversees the daily operations of the assigned home, ensuring quality client care, regulatory compliance, and effective supervision of Direct Support Professional/Residential staff.
QUALIFICATIONS
Education:
- High school diploma or equivalent required; post-secondary education preferred. Experience:
- Minimum of two (2) years of related experience working with adults with mental health disabilities
- Prior supervisory or management experience, 1 year preferred.
Other:
- Valid Michigan driver’s license with at least three (3) years of driving experience.
- Ability to transport clients in an agency vehicle.
- Strong communication, organizational, and interpersonal skills.
- Computer proficiency (Microsoft Word, Outlook, general internet usage)
- Reliable, detail oriented, and capable of independent decision making.
- Flexible, professional, and team-oriented demeanor.
DUTIES AND RESPONSIBILITIES
- Provide direct supervision, leadership, and support to assigned staff.
- Set an example of professionalism and expected behavior for all direct reports.
- Ensure staff conduct themselves in a professional, respectful manner at all times.
- Conduct performance evaluations and ongoing performance reviews for assigned staff.
- Facilitate new hire training and provide ongoing training/in-services for home staff.
- Conduct and document monthly all-staff meetings; submit meeting minutes to the supervisor.
- Work with the scheduler and trainer to ensure training compliance and appropriate shift coverage.
- Ensure compliance with all Gesher policies and procedures, licensing requirements, individual contracts, and CARF standards.
- Adhere to and enforce the NASW Code of Ethics, Adult Protection Code, Mental Health Code, and CARF guidelines.
- Ensure staff review Gesher emails throughout their shifts and maintain the same practice personally.
- Ensure full medication compliance per the manual medication sheet or electronic medication record, including timely and accurate administration.
- Ensure staff complete medication EMARS reviews and DART entries daily.
- Provide medication-related information to the Residential Administration Team as needed.
- Complete, review, and submit incident reports as required, including communication to administration and regulatory entities.
- Ensure all required documents and records are maintained in person-served files and employee files.
- Review and in-service Individual Plans of Service to support accurate service delivery.
- Communicate with the 24-hour Area Manager regarding household needs (e.g., linens, bathroom items, supplies).
- Ensure access to recreational, cultural, and religious opportunities for clients.
- Complete administrative responsibilities as assigned and outlined in this job description.
- Submit weekly financial information to administration, including credit card receipts.
- Maintain a regular working schedule and be available to cover shifts as needed, including mandated coverage.
- Serve as “on-call” support to address issues, questions, or concerns during all shifts.
- Arrive on time and participate fully in required staff meetings and trainings.
- Any other duties assigned by leadership.
WORKING CONDITIONS
Environmental conditions:
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period.
Physical requirements:
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting in required (minimum 10 pounds)
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act.
The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
Salary : $37,710 - $52,000