Employment Resource Specialist

DEPARTMENT: Workforce Development

SUPERVISOR: Assistant Manager, Business Employment Services Manager

MISSION AND VALUES

MISSION: Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

VALUES: People First, Integrity, Forward Thinking, Kindness

GENERAL JOB DESCRIPTION

The Employment Resource Specialist provides front-line support to career center customers seeking employment, training, and workforce services. This role assists individuals with job search activities, Unemployment Insurance (UI) work registration/RESEA and compliance requirements, career exploration, and access to workforce system programs and community resources. The Specialist delivers high-quality, customer-centered service in the Resource Room and virtual settings, working collaboratively with internal staff and partners to ensure customers are connected to career pathway opportunities and appropriate referrals.

QUALIFICATIONS

Education: Bachelor’s degree in human services, social work, education, human resources, business, or related field preferred. 

Other: Two to three years of experience linking economically disadvantaged adults with community resources required. Experience supporting individuals with Unemployment Insurance processes or state workforce systems preferred. Interpersonal skills sufficient to communicate with participants, public, and staff. Ability to respond effectively to multiple requests and changing customer flow. Composition skills sufficient to prepare required reports, letters, and data input tasks.

DUTIES AND RESPONSIBILITIES

WORKING CONDITIONS

Environmental Conditions:

Physical Requirements:

Accommodations: As appropriate and fiscally reasonable.

NON-EXEMPT

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act. 

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.