Inside Parts Sales Representative

OVERVIEW:

The Inside Parts Sales Representative uses comprehensive product knowledge, customer, and interpersonal relationship skills to satisfy General Equipment’s customer needs effectively and efficiently in securing parts. Working with inventory control and service personnel, this individual will build knowledge by participating in off-site, in-house and self-study product training opportunities.  This individual will also perform some shipping/receiving duties and warehouse tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Primary responsibility will be specializing in incoming calls from customers and Product Support Sales Representative employees working in the field.
• Assist in the procurement, filling customer orders, stocking, and receiving construction and aggregate machinery parts.
• Become proficient in the various online supplier parts systems to look up and order parts.
• Build knowledge of existing product lines, service standards and procedures.
• Acquiring parts and other items from vendors in and around the Fargo area in a safe and professional manner.
• Assists in the collection of data necessary for efficient inventory decisions with Parts Manager.
• Respond to customer needs in the procurement, ordering, shipping, and receiving of inventory.
• Ship and receive parts and record all incoming parts, components, and assemblies into inventory.
• Pull and stage parts for work orders.
• Stock shelves as needed and organize parts locations balancing inventory control with work efficiencies.
• Attend local, regional, and national parts training seminars as requested by company management.
• Maintain close, positive working relationships with service and administrative departments.
• May perform other duties as directed by Parts Manager and Branch Management.

JOB REQUIREMENTS:

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
• Experience in parts sales in a retail environment
• Experience in heavy equipment/construction industry preferred
• Computer skills: ability to navigate through many vendor sites and processes
• Basic understanding of computer spreadsheets, databases, and word processing applications
• Excellent customer service skills, written and verbal
• Requires a valid driver’s license

COMPANY BENEFITS: (*certain benefits are adjusted based on position)

• Health
  • FSA
  • HSA w/ Employer Contributions
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k Company Match
• PTO Accrual
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Annual Tool Allowance
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

NATURE AND SCOPE OF JOB:

• Occasionally lifting, carrying, pushing, or pulling 100 pounds and/or frequently lifting, carrying, pushing, or pulling 50 pounds and/or continuous lifting, carrying, pushing or pulling 20 pounds.
• Occasional to frequent walking or standing.
• Frequent and continual movement as follows, often several of movements simultaneously (i.e., handle while crouching, carry while kneeling):
  • Kneel (bend legs at knee, come to rest on knees)
  • Crouch/Squat (bend body down and forward, bending legs and spine)
  • Crawl (move on hands, knees, and feet)
  • Climb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer)
  • Stoop (Bend downward and forward at waist)
  • Lift (raise or lower object > 25 pounds from one level to another)
  • Carry (transport an object)
  • Push (press with steady force, thrust objects forward, downward, outward)
  • Pull (drag or tug objects)
  • Turn/twist (move a body part in circular motion)
  • Bend (bend downward and forward by bending the spine at waist)
  • Reach (extend hands and arms in any direction)
  • Handle (seize, hold turn with hands)
• Hearing and speaking to exchange information.
• Dexterity of hands and fingers to operate equipment.
• Consistently exposed to weather conditions, fumes, and loud noise.

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.