What are the responsibilities and job description for the Customer Care Coordinator position at GES - Global Experience Specialists?
Duties/Responsibilities
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
- Provide end-to-end clerical and administrative support to the Exhibitor Success team, including order processing and documentation management.
- Respond to and resolve inquiries from internal stakeholders and exhibitor clients with professionalism and efficiency.
- Deliver exceptional customer service via phone, email, and other communication channels, maintaining a high standard of responsiveness and accuracy.
- Handle and input sensitive customer data, including payment information, with absolute confidentiality and compliance with data security standards.
- Organize, maintain, and archive digital files and records in accordance with departmental procedures.
- Operate effectively in a fast-paced, high-volume contact center environment, prioritizing tasks and managing multiple responsibilities concurrently.
- Ensure timely and thorough follow-up on all customer inquiries to support service continuity and client satisfaction.
- Assist with auditing processes, data verification, and participate in special projects or initiatives as assigned by management.
- Willingly perform additional responsibilities and tasks assigned by management to support the objectives of the position.
- Communication Excellence – Demonstrates a strong track record of proactive, clear, and effective communication across diverse departments and stakeholder groups. Possesses outstanding written and verbal communication skills, fostering collaboration, transparency, and alignment to enhance productivity and efficiency.
- Meticulous Attention to Detail – Ensures the highest quality of deliverables through careful review and precision, consistently monitoring work produced by both internal teams and third-party vendors to uphold organizational standards and client expectations.
- Dependability & Accountability – Builds trust with colleagues and clients by setting clear expectations, meeting deadlines, and consistently delivering high-quality results. Demonstrates a strong commitment to doing things right the first time and maintaining reliability in all aspects of work.
- Integrity & Professional Ethics – Upholds the highest standards of honesty, professionalism, and ethical conduct. Represents both self and the organization with pride, fostering a respectful, transparent, and inclusive work environment built on trust and open dialogue.
- Collaborative and Independent Problem Solving – Thrives in both team-oriented and independent work environments. Effectively shares and receives feedback, makes confident decisions, and identifies innovative solutions to enhance customer experience. Demonstrates agility in both individual problem-solving and collaborative efforts to deliver successful outcomes.
- High School Diploma or GED Required
- Positive and professional at all times – This standard applies to appearance, attitude, and communication with subordinates, peers, and management.
- Proficiency in daily Computer usage, Microsoft Office, and navigating the internet
- Customer Service Experience – 2 years in an administrative role where you have learned to proactively address the concerns of both internal and external customers, answering questions and assisting them with their needs. Always looking for ways to elevate the customer’s experience.
- Expertise – Practical, in-depth understanding of GES products, services and systems. Be capable of applying and educating others on that knowledge effectively.
- Data Entry – Experience with data entry that requires meticulous attention to detail and a high degree of quality and precision.
- Long periods of sitting – Required to be at computer to do work. Frequent use of repetitive motions such as keying, typing, and handling documents.
- Adherence to all other GES policies and procedures
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
- Competitive salaries
- 401K with company match
- Healthcare/vision/dental insurance
- Wellness benefits
- Career development program
- Employee assistance program
- Vacation time
- Community involvement opportunities
- Team activities