What are the responsibilities and job description for the Guest Service Specialist position at Gervasi Vineyard?
Guest Service Specialist
Gervasi Vineyard
Canton, Ohio
Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality experience where people can connect to enhance their lives. We could not make that vision a reality without our passionate employees! We promote a dynamic, fun and exciting work environment, and pride ourselves on opportunities for career development.
We are currently hiring Part-Time Guest Service Specialist.
Duties include, but are not limited to:
- Checking guests in and out and compiling a report at days end
- Preparing audits based on the front office ledger
- Assisting guests with purchasing event tickets, buying merchandise, making reservations etc.
- Assisting guests, in person or over the phone, with inquiries including but not limited to information regarding events, specific venues etc.
Requirements:
- Opera Cloud experience a plus but not necessary.
- High School Diploma or equivalent
- Minimum 1 year hotel experience required
- Customer relations experience, preferably in the Hospitality industry
- Strong working knowledge of computer software such as Word, Outlook, and Excel
- Numeracy skills
- Administrative skills
Benefits:
- Pay: $15.00-$18.00 an hour
- All Employees:
- Employee PERX
- Discounted meals
- Full-time Employees:
- Medical
- Dental & Vision
- Life Insurance
- Paid Time Off
- Paid Holidays
If you’re interested in this position, please submit a current resume
At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public.
Salary : $15 - $18