What are the responsibilities and job description for the Digital Banking Manager position at German American Bank?
Company Description
German American Bank serves Southern Indiana, Kentucky, and Ohio with a focus on banking, investments, and wealth management for both business and retail customers. Founded in 1910 in the Ohio Valley region, the bank remains headquartered in Jasper, Indiana. German American Bank is dedicated to fostering prosperity and improving quality of life by building meaningful relationships through integrity, responsive service, and innovation. The organization is deeply committed to supporting the growth of the communities it serves to empower individuals, families, and businesses to thrive.
Role Description
The Digital Banking Manager will oversee and manage operations related to digital banking services, ensuring a seamless online and mobile banking experience for customers. Day-to-day responsibilities include monitoring and improving digital banking platforms, implementing new technologies, analyzing performance metrics, resolving customer concerns, and collaborating with internal teams to align digital offerings with customer needs. This is a full-time, on-site position based in Evansville, IN, Jasper, IN, Owensboro, KY, Louisville, KY or Whitehall, OH.
Qualifications
- Proficiency in managing digital banking systems, online platforms, and mobile banking technologies
- Strong leadership skills and team management experience, with a focus on collaboration and project coordination
- Excellent problem-solving and analytical skills to assess and improve digital banking performance
- Experience with banking operations, regulatory compliance, and industry-related technology trends
- Exceptional communication and customer service skills to address and resolve client concerns effectively
- Ability to work on-site and contribute to the success of the team in a collaborative environment
- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field
- Previous experience in digital banking or financial services management is highly beneficial