What are the responsibilities and job description for the Customer Service Specialist position at German American Bancorp?
Job Title: Customer Service Specialist
Overview: As a customer-facing professional, you will provide exceptional service to clients and help them with their banking needs. This role offers a unique opportunity to gain insight into the world of banking, insurance, and wealth management, setting the stage for a fulfilling career in financial services.
Key Responsibilities:
Requirements:
Bonus Points:
What We Offer:
Branch Locations:
We have several branch locations throughout southern Indiana, including:
Washington: 17 Cherry Tree Plaza, Washington, IN 47501
Montgomery: 7271 900 East, Montgomery, IN 47558
About Us:
GBC Bancorp and its family of financial services companies are dedicated to delivering genuine, customized, personal service with a focus on serving customers and communities well. Our employees bring the Shield of Excellence commitment to life with each interaction, making us truly special.
Overview: As a customer-facing professional, you will provide exceptional service to clients and help them with their banking needs. This role offers a unique opportunity to gain insight into the world of banking, insurance, and wealth management, setting the stage for a fulfilling career in financial services.
Key Responsibilities:
- Client Interaction: You will work directly with clients in our branch locations, providing assistance with cash transactions, account inquiries, and product education. Your friendly demeanor and problem-solving skills will help build strong relationships with our clients.
- Day-to-Day Operations: You will be responsible for managing a cash drawer, performing loan and deposit transactions, and assisting team members as needed.
Requirements:
- Communication Skills: To succeed in this role, you must possess excellent communication and interpersonal skills, maintaining confidentiality and actively listening to client needs.
- Problem-Solving: You will identify opportunities to better serve clients, uncovering needs and providing solutions that exceed their expectations.
- Availability: Driving is a requirement for this position, allowing you to travel between branches and support our clients across various locations.
Bonus Points:
- Bilingual/Multilingual: Proficiency in multiple languages can enhance your ability to connect with diverse clients.
- Customer Service Experience: Prior experience in customer-facing roles demonstrates a track record of delivering exceptional service and building strong relationships.
- Cash-Handling Experience: Familiarity with handling cash and conducting financial transactions will streamline your performance in this role.
What We Offer:
- Comprehensive Benefits Package: Enjoy medical, dental, vision, STD, LTD, Life insurance, and more.
- Generous Time Off: 17 days paid time off, 11 paid holidays, and bereavement leave allow you to recharge and maintain a healthy work-life balance.
- Professional Development: Our education assistance program helps you grow professionally, while our wellness benefits support your overall well-being.
- Financial Incentives: Participate in our 401(k) match, stock purchase plan, loan discounts, and other financial benefits designed to help you achieve your goals.
Branch Locations:
We have several branch locations throughout southern Indiana, including:
Washington: 17 Cherry Tree Plaza, Washington, IN 47501
Montgomery: 7271 900 East, Montgomery, IN 47558
About Us:
GBC Bancorp and its family of financial services companies are dedicated to delivering genuine, customized, personal service with a focus on serving customers and communities well. Our employees bring the Shield of Excellence commitment to life with each interaction, making us truly special.
