What are the responsibilities and job description for the Automotive Service Advisor position at Germain Motor Company?
Germain Cadillac of Easton
Automotive Service Advisor
Columbus, OH
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.
Responsibilities:
Answer service calls, set and confirm appointments
Write repair orders
Act as a liaison between the technician and customer
Assist your client through the service process.
Collaborate with various team members for loaner availability, proper warranty processing and disclosure
Qualifications:
At least 2 years of experience
Strong record of positive customer satisfaction results
Organized and friendly personality
Fantastic communication skills with your customers
Professional personal appearance
Team oriented and self-motivated
Able to work with little supervision
Clean driving record
Germain Offers:
Comprehensive Coverage & Health, Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts
Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Automotive Service Advisor
Columbus, OH
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.
Responsibilities:
Answer service calls, set and confirm appointments
Write repair orders
Act as a liaison between the technician and customer
Assist your client through the service process.
Collaborate with various team members for loaner availability, proper warranty processing and disclosure
Qualifications:
At least 2 years of experience
Strong record of positive customer satisfaction results
Organized and friendly personality
Fantastic communication skills with your customers
Professional personal appearance
Team oriented and self-motivated
Able to work with little supervision
Clean driving record
Germain Offers:
Comprehensive Coverage & Health, Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts
Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.