What are the responsibilities and job description for the Service Concierge Appointment Coordinator - Lincoln of Naples position at Germain Automotive?
Job Description:
The Business Development Center (BDC) Appointment Coordinator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the Service Department within the dealership. Bi-lingual proficiency is highly preferred for this role.
Responsibilities:
- Gather accurate customer information to create a database for continual follow-up and retention
- Build and maintain knowledge of service processes and protocol
- Utilize computer & phone skills within our Internet department to increase appointments, repair value, and customer retention.
- Schedule solid appointments with customer call-ins, lists of relevant Toyota Customers, referrals, other generic service customers.
- Answer phones.
- Greet clients
- Schedule appointments
- Attend to café
- Coordinate rentals
- Schedule Pick up and delivery for service appointments
- Contact clients with connected services
We offer best in class industry benefits: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT!
- Competitive pay
- Medical, Dental and Vision Plans
- Weekly Pay
- Parental Leave
- Employee Assistance Program
- Paid Holidays & PTO Short and Long-Term Disability Plans
- Paid Life Insurance
- 401(k) Retirement Plan
- Vehicle Purchase Discounts
- Employee Appreciation Meals and Events
Qualifications:
Qualifications:
- Ability to manage one’s own time effectively.
- Ability to type efficiently.
- Basic & phone computer skills.
- Must be able to pass a pre-employment background check and drug screen