What are the responsibilities and job description for the Business Development Representative position at Germain Automotive?
Business Development Specialist
Germain Automotive Partnership is a leading automotive dealership committed to delivering exceptional guest experiences. Our Business Development Center (BDC) team is the first point of contact for prospective customers, playing a key role in guiding them through their buying journey.
Position Overview:
We are seeking an enthusiastic, self-motivated BDC Agent to manage incoming leads, maintain customer communication, and schedule appointments for our sales team. This role is perfect for someone who thrives in a fast-paced, goal-oriented environment and enjoys creating meaningful customer interactions.
Key Responsibilities:
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Respond to internet leads, phone calls, and chats in a timely and professional manner
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Schedule appointments and follow up on missed opportunities
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Maintain detailed records of all communications and customer interactions
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Collaborate with the sales team to drive showroom traffic and sales
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Meet daily and weekly communication and appointment-setting targets
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Stay up to date on product knowledge and dealership promotions
Why Germain?
At Germain Automotive Partnership, we don’t just sell cars — we create experiences. As part of our BDC team, you’ll:
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Be at the heart of the guest experience, helping people navigate one of the biggest purchases of their lives.
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Join a team that values collaboration, energy, and results — your voice and ideas matter.
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Receive ongoing training, mentorship, and opportunities for growth, both in your role and your career.
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Work in a fast-paced, rewarding environment where your efforts directly impact success.
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Be part of a recognized, respected dealership network that prioritizes integrity, customer service, and team culture.
Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT!
Germain Automotive Partnership is proud to offer the following benefits for our employees:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Weekly Pay
- Parental Leave
- 401K
- Life Insurance
- Short and Long-term Disability Insurance
- Paid time off (Accrued after 90 days)
- Employee Discounts
- State of the art technology
Qualifications:
- Basic MS Office knowledge; computer software and internet proficiency
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Strong communication skills via phone, email, and text
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Self-motivated, organized, and detail-oriented
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Ability to work in a fast-paced, team-oriented environment
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Previous experience in sales, customer service, or BDC preferred
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Certification in product knowledge is a plus
- Bilingualism is not required but can be very helpful.
- A valid driver's license is required.
- Ability to pass pre-employment testing to include background check, drug test and motor vehicle report is required.