What are the responsibilities and job description for the Service Dispatcher position at Gerhart?
Are you a detail-oriented, organized individual with a passion for being customer focused? We’re a dynamic company that thrives on delivering top-quality service to our customers and We’re looking for a Service Dispatcher to join our growing team!
Candidates should have outstanding communication skills, be a self-motivator, with ability to work independently and efficiently in an industrial-type environment!
Key Responsibilities, include but are not limited to:
- Schedule and dispatch service technicians to customer sites based on service requests, urgency, and technician availability.
- Communicate with customers to confirm service appointments, provide updates, and address inquiries or concerns.
- Handle incoming phone calls.
- Monitor and track the progress of service jobs to ensure timely completion and resolve any scheduling conflicts.
- Coordinate with internal departments to ensure necessary resources and information are provided to technicians for each service job; details include-location, equipment, custom instructions/notes, job details.
- Maintain accurate and detailed records of service requests, technician assignments, and customer communications using scheduling systems.
- Manage multiple databases with accurate data.
- Analyze and optimize routes and schedules to improve efficiency and reduce costs.
- Ability to lift up to 20lbs when assisting with miscellaneous duties.
- Execute additional duties and responsibilities as assigned.
Qualifications:
- Proven experience in dispatching, customer service, or a related role.
- Strong communication and interpersonal skills to interact effectively with customers and team members.
- Excellent organizational and time-management abilities.
- Proficiency with scheduling tools, and Microsoft Office Suite.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Problem-solving skills with a focus on finding practical and efficient solutions.
Personality Traits:
- Detail-Oriented: Ensures all information is accurate and all schedules are clearly communicated.
- Proactive: Anticipates potential scheduling conflicts and resolves them before they arise.
- Calm Under Pressure: Handles emergency requests and challenging situations with composure.
- Customer-Focused: Prioritizes customer satisfaction and ensures service standards are met.
- Efficient: Manages time and resources effectively to maximize productivity.
- Team-Oriented: Works collaboratively with technicians and internal departments to achieve goals.
- Adaptable: Quickly adjusts schedules and plans in response to changing circumstances.
Gerhart Benefits package includes:
- Benefits package: various medical options including 100% employer covered benefits, dental, and vision plans
- Paid Time off
- Life Insurance
- Matching 401k
- Paid holidays
Come work with us; Qualified candidates should apply today to be considered for the position!
Salary : $50