What are the responsibilities and job description for the Service Coordinator position at Gerhart?
We are seeking a Service Coordinator to support a team of technicians by coordinating schedules, managing customer communications, and serving as a central point of contact between customers, staff, and external partners. The ideal candidate is highly organized, detail-oriented, able to manage multiple priorities in a fast-paced environment, and with ability to work independently and efficiently in an industrial-type environment!
Key Responsibilities, include but are not limited to:
- Communicate effectively with customers, vendors, and technicians
- Answer incoming phone calls for the Service Department
- Maintain multiple databases with accurate data
- Work with B.U.M and lead tech to schedule jobs and maintain a documented job schedule
- Coordinate with the lead tech to assign technicians on jobs and keep efficient
- Communicate with customers on job status and timelines
- Ability to multi-task duties without error
- Maintain organized file systems
- Generate invoices breakdown based on project milestones and project estimate sheet
- Create quotes using existing software and database systems
- Prepare documentation paperwork needed for technician jobs
- Prioritize events and switch focus rapidly
- Ability to lift up to 20lbs when assisting with miscellaneous duties
- Execute additional duties and responsibilities as assigned
Qualifications:
- Proven experience in scheduling, customer service, or a related role
- Strong communication and interpersonal skills to interact effectively with customers and team members
- Excellent organizational and time-management abilities
- Proficiency with scheduling software, and Microsoft Office Suite
- Ability to multitask and remain calm under pressure in a fast-paced environment
- Reliable, dependable, and service-oriented mindset
What Gerhart can offer:
- Benefits package: various medical options including 100% employer covered benefits, dental, and vision plans
- Paid Time off
- Life Insurance
- Matching 401k
- Paid holidays
- Opportunities for growth and professional development
How to Apply
It's easy, submit your resume through this ad!
Salary : $50,000