Shipping Clerk

At Gerdau, we empower our people to grow, thrive, and make a difference—together. With a culture built on trust and teamwork, we offer meaningful work, continuous development, and opportunities to shape your future. We invite you to come work with us, where your contributions are valued, your voice is heard, and your career is forged with purpose

Job Summary

This role supports logistics operations by managing outbound truck scheduling, resolving shipment-related issues, and providing direct support to truck drivers from check-in through departure. The position ensures efficient coordination with carriers, accurate scheduling, and a high level of service to both internal teams and external partners

Job Responsibilities

:

Including, Not Limited To

• Coordinate with transportation carriers to schedule outbound shipment appointments in alignment with established guidelines via phone and email.
• Enter and maintain accurate scheduling information within the scheduling system.
• Monitor daily truck schedules and make adjustments as directed to ensure operational efficiency.
• Address and resolve carrier-related service issues, including scheduling conflicts and missed customer requirements.
• Track and evaluate carrier performance, including adherence to appointment times, delivery schedules, equipment standards, and safety compliance.
• Provide support to truck drivers throughout the check-in, loading, and check-out processes.
• Assist team leadership and loading personnel in researching and resolving shipment discrepancies or issues.
• Utilize camera systems and other tools to investigate and respond to shipment inquiries.
• Maintain accurate shipping records and prepare daily and weekly reports.
• Ensure printers are stocked and operational; order supplies; submit maintenance or repair requests as needed.
• Maintain and replenish truck driver lobby supplies and materials.
• Manage and track truck driver surveys and feedback.
• Order and maintain necessary office and operational supplies.
• Assist with truck driver engagement and appreciation initiatives.
• Perform administrative support tasks such as scanning documents, creating labels, entering gate passes, and laminating materials.
• Complete additional duties and special projects as assigned.
• Environment : Variable (Potentially 95% indoors)
  
  

Physical Requirements

:

• Ability to tolerate prolonged sitting or standing.
• Ability to type using both hands.
• Reach, squat, bend from trunk, and carry objects.
• Lift/carry supplies of various dimensions and weights.
• Push/pull.
  
  

Requirements/Skills

:

• High school diploma or equivalent required.
• Bilingual skills are preferred but not required.
• Strong administrative experience with a high level of accuracy and organization.
• Excellent customer service skills with the ability to build and maintain positive relationships.
• Strong written and verbal communication skills, with the ability to clearly convey information across multiple interactions.
• Ability to work effectively in a team-oriented environment.
• Proven ability to collaborate with cross-functional teams and external vendors.
• Strong problem-solving, analytical, and auditing abilities.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency in computer systems, including complex spreadsheets and database applications.
• Ability to operate standard office equipment (e.g., printers, copiers, fax machines).
• Self-motivated and goal-oriented with demonstrated initiative, creativity, and confidence.
• Working knowledge of TXDOT regulations is required.
  
  

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or recruiting@gerdau.com