Drug/GM Assistant Department Lead

Description

Assist GM Department Manager in planning, organizing, staffing, training, and directing GM Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with Dillons company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by the store manager, training, and scheduling employees so that customers are consistently provided with prompt, courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents, and questions. 
• Be prompt, tactful, calm, courteous, and professional in all interactions. 
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and ensure proper accounting of product received and balance on hand. 
• Perform and direct others in pricing and displaying of merchandise. 
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise. 
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation, and promotional activities. 
• Follow through on implementation of company programs and adherence to company policies & procedures, particularly in the areas of dress code, grooming, food safety, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination. 
• Communicate & interact with employees and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures. 
• Maintain floor, shelf and general merchandise areas clean and up to sanitary standards. 
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. 
• Demonstrate an aptitude to manage people and organize workloads. 
• Perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation 

Qualifications

Minimum 

•  Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed. Effective written and oral communication skills.
•  Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.) 
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc. 
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.) 
• Ability to make intelligent decisions quickly. 
• Able to tactfully & calmly handle stressful situations and make a positive impression on associates and customers.
•  Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise. 

Desired 

• Grocery retail work experience and/or backup manager experience. 
• Past work record reflects dependability and integrity